Global Process Re-engineering and Operational Efficiency

Global Operations Transformation: Led a 45-member cross-functional team to resolve legacy issues and standardize processes across logistics and supply chain functions globally.
Metrics Alignment: Enhanced customer experience by replacing outdated systems with scalable solutions, resulting in improved operational consistency and satisfaction metrics.
System Deployment: Directed the deployment of a shipping/management exception system, reducing delays, increasing efficiency, and improving client satisfaction.
Infrastructure Creation: Spearheaded the design and deployment of a unified PIM system across various enterprise channels, enhancing data quality and improving user experience.
Stakeholder Engagement: Developed project structures, communication plans, and tools to ensure seamless adoption of the system by stakeholders. Facilitated user-acceptance testing to validate deployment success.
Integrated Processes: Integrated business processes into the PIM initiative, aligning them with broader organizational goals.

Support for Product Roll-outs: Provided operational and compliance support for the launch of new products, overcoming challenges in logistics, supply chain, and IT. Coordinated with various teams to ensure seamless execution.

Enhanced User Experience: Improved data quality and operational efficiency across enterprise functions, elevating customer satisfaction and streamlining operations.
Increased Efficiency: Implemented systems and processes that reduced operational delays and resource consumption, while ensuring compliance and scalability.
Strategic Alignment: Achieved global consistency and efficiency through re-engineered operations, setting a strong foundation for future growth and innovation.

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